Making Mistakes
DR. E. CAROL WEBSTER’S SUCCESS!EZINE MAKING MISTAKES E. Carol Webster, Ph.D. Original Copyright © 2007 Mistakes. Ugh. How embarrassing! No one likes to mess up but, unfortunately, it happens. While some blunders are very serious and result in major consequences, most people get into trouble because of how they behave afterwards – not from the mistake…
Dynamic Delegators
DR. E. CAROL WEBSTER’S SUCCESS!EZINE DYNAMIC DELEGATORS E. Carol Webster, Ph.D. Original Copyright © 2007 Many managers fail to keep great staff on board because they are lousy delegators. They hoard the important work for themselves and make sure they attend all the prestigious and fun events. Bright, dedicated employees are not going to stick around…
Customer Relations
DR. E. CAROL WEBSTER’S SUCCESS!EZINE CUSTOMER RELATIONS E. Carol Webster, Ph.D. Original Copyright © 2007 Many professionals scoff at the need to build a relationship with their clients. They believe that if they just provide good service, the rest will take care of itself – customers will view them in a positive light and will return.…
Compassion Fatigue
DR. E. CAROL WEBSTER’S SUCCESS!EZINE COMPASSION FATIGUE E. Carol Webster, Ph.D. Original Copyright © 2007 When you run a business or agency that provides care to the public, the strain of treating trials, traumas and tragedies can catch up with you and your staff. The steady cries for help and exposure to the depths of others’ pain…
Coping with Criticism
DR. E. CAROL WEBSTER’S SUCCESS!EZINE COPING WITH CRITICISM E. Carol Webster, Ph.D. Original Copyright © 2007 Criticism. Ouch. No matter how well it’s delivered – it hurts. Successful people like to feel that they’ve got it all together and it’s hard to keep that grand self-image when someone cuts you down. You want to defend yourself.…
Fix Faults to Stop Staff From Fleeing
DR. E. CAROL WEBSTER’S SUCCESS!EZINE FIX FAULTS TO STOP STAFF FROM FLEEING E. Carol Webster, Ph.D. Original Copyright © 2007 Most bosses want to be liked and few intentionally mean to cause valued staff to start heading for the door. Turnover is costly for any company and, even if employees stay, they’re unlikely to perform…
