Value Your Customers
DR. E. CAROL WEBSTER’S SUCCESS!EZINE VALUE YOUR CUSTOMERS E. Carol Webster, Ph.D. Original Copyright © 2012 Most retailers understand the connection between customer relations and the success of their business, but many professionals believe that all they need to concern themselves with is their competency. Knowing your craft is essential, but your “people skills” are vital…
Customer Relations
DR. E. CAROL WEBSTER’S SUCCESS!EZINE CUSTOMER RELATIONS E. Carol Webster, Ph.D. Original Copyright © 2007 Many professionals scoff at the need to build a relationship with their clients. They believe that if they just provide good service, the rest will take care of itself – customers will view them in a positive light and will return.…
Cultivate Customer Loyalty
DR. E. CAROL WEBSTER’S SUCCESS!EZINE CULTIVATE CUSTOMER LOYALTY E. Carol Webster, Ph.D. Original Copyright © 2006 The holiday season is a great time to reflect upon customer relations. Business owners and staff feel upbeat during the holidays, and typically do creative things to put a smile on the faces of their customers. Many decorate their offices…