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E. Carol Webster, Ph.D.
Clinical Psychology
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Success!Ezine
Volume 4 Issue 5 -- May 2006
DrCarolWebster.com
Copyright 2006   All Rights Reserved

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E. Carol Webster, Ph.D. is a clinical psychologist  in Fort Lauderdale, FL.

Dr. Webster is pleased to announce the expansion of her consulting practice to include private practice development and promotion, media psychology and publishing, as well as cultural competency for clinicians in need of case consultation. Feel free to call or e-mail for more information.

Dr. Webster is author of Success Management: How to Get to the Top and Keep Your Sanity Once You Get There and The Fear of Success: Stop It From Stopping You!

Feature Article
 

Introvert? Interested In Sales? Go For It!

Dr. E. Carol Webster
Copyright ©  2006

Think you’ve got to be an extrovert to succeed in sales? Think again. Whether you work for a company or are the owner of a business that you must promote yourself, take heart – you don’t have to be a back-slapping “people person” to make it. Introverts can succeed, too. How do they do it?

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 Introverts Keep Their Egos in Check

Introverts cultivate solid relationships with their clients because they don’t overwhelm them with a lot of sizzle and don’t compete with them for attention. They keep their egos in check and allow clients to occupy center stage. This enables you to observe your customers well, to give them plenty of room to express themselves and to fully state their needs.

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 Introverts Listen Well

Feeling no strong need to hear themselves talk, introverts encourage their clients to do the talking instead. People like this and feel well-listened to and understood. Introverts often excel at reading between the lines –- and may be quicker than their more extroverted, chatty colleagues to discover that, though the customer is asking for one thing, they actually want and need something else to become a truly satisfied customer.

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 Introverts Are Reflective Problem-Solvers

Once they understand the customer’s needs, introverts do well in stepping back to reflect upon the best course of action to meet these needs. Clients often describe them as highly knowledgeable and attentive to detail -- critical thinkers who can come up with creative solutions in the face of complexity. You take your time, do your homework, and persevere even when confronted with distractions and obstacles in order to get the job done.

 Skills That Need Strengthening

 You will increase your effectiveness in sales if you keep working on your sensitivity to rejection. This is a sore spot for you and keeps you from faring well when you have to vigorously promote yourself and your goods or services to strangers. Until you strengthen these skills, you will work best with a defined territory or client list – especially where customers already know you and your job is to continue to meet their needs. Colleagues may be surprised to see how your clients keep buying more and more from you. But get help from mentors or coaches when your caseload drops and you have to go prospecting for new business. Learn how to face the rejection that everyone in sales and business promotion must live with to some degree. Get better at not taking it so personally. Seek professional development to understand how to do this and watch your sales soar even more!

 About the Author: 
Dr. E. Carol Webster is a clinical psychologist in consulting practice in Fort Lauderdale, FL and is author of 
Success Management: How to Get to the Top and Keep Your Sanity Once You Get There
and The Fear of Success: Stop It From Stopping You!

 

Ask Dr. Webster...

Dear Dr. Webster: I’m an executive who talks to a lot of groups about my company and other business stuff. I think I connect well with my audiences, but I get ripped for checking my Blackberry during presentations and meetings. They don’t understand that I need to know immediately when certain things happen and sometimes have to answer quickly too. Why can’t they understand that things are different at my level?

-- Exec In Demand

 

Dear Exec In Demand: Things may be different at your level, but that doesn’t give you license to insult your audience. People take time out of their busy schedules (whether voluntarily or involuntarily) to hear you and give you their full attention. They deserve to receive the same. No matter how important we believe ourselves to be, there are few things that can’t wait until a presentation is over. Busy executives survived critical business dealings before the age of portable high technology and certainly you can too.

But, sometimes this problem reflects deep resentment about one of the by-products of success and that is the development of “celebrity” status and increased requests for you to make personal appearances, attend more meetings, and engage in other business/social activities that take you away from your “real” business.  Some companies do a good job of preparing up-and-comers for the ways in which their lives will change as they move up the corporate ladder so that they understand what they’re getting themselves into. When they have received this preparation, they tend not to look down on these types of obligations and required interactions with the public.

You may not have received this type of professional development and, thus, feel put upon when you have to juggle these talks between what you feel are more compelling business dealings, viewing the talks as an imposition rather than as an integral part of your job. You also may need to show off a little by taking calls or checking messages to make sure others know how “important” you are. Try to accept that your public appearances are important too. In addition to promoting your company, you are projecting an impression of yourself, and stopping to check your messages and to reply while “on stage” most definitely is not projecting a positive image.

--Dr. Webster

Got a Question?

Ask Dr. Webster

Success Motivator

People underestimate their capacity for change. There is never a right time to do a difficult thing. A Leader’s job is to help people have vision of their potential.

 --John Porter

 

  Success Tip

Thirteen Facts About Human Beings

1.      In general, people have a desire to be important.

2.      They want to be appreciated.

3.      They are not nearly as interested in you, your interests, or your concerns as they are in themselves.

4.      Most people want two things out of life: success and happiness.

5.      They want you to listen to them with you full attention.

6.      People will connect with you only if they feel you sincerely value them.

7.      Most people make decisions emotionally and defend them logically.

8.      The average person’s attention span is very short.

9.      People with common interests have a natural rapport.

10.  People want to be understood.

11.  People are drawn to people who are genuinely interested in them.

12.  Most people love to teach.

13.  People want to associate with others who they believe can help them in some aspect of their lives.

 
  From the book:

 The Relationship Edge in Business: Connecting with Customers and Colleagues When it Counts

 by Jerry Acuff with Wally Wood

John Wiley & Sons, Inc., New Jersey, 2004
 

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Success!Ezine
E. Carol Webster, Ph.D.
Clinical Psychology
DrCarolWebster.com
954.797.9766
SuccessEzine@DrCarolWebster.com

Disclaimer: The information in this newsletter is for informational purposes only and should not be considered a substitute for obtaining direct professional help.

 

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