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Success!Ezine
Volume 2 Issue 3 -- March 2004
DrCarolWebster.com
Copyright 2004   All Rights Reserved

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E. Carol Webster, Ph.D. is a clinical psychologist in private practice in Fort Lauderdale, FL and author of Success Management: How to Get to the Top and Keep Your Sanity Once You Get There and The Fear of Success: Stop It From Stopping You!

Feature Article

Angry At Work?
Get A Grip!

Dr. E. Carol Webster 
Copyright ©  2004

 At times, things will make you angry at work. Bosses may go on power trips and colleagues will be annoying. Your reaction is important. If your first inclination is to rant and rave or to throw the nearest paperweight, you’ve got to get a grip.

 Giving vent to your anger at work is inappropriate. Period.

 Learn how to practice effective anger management techniques so that you can maintain your composure, solve the problems that cause you frustration, and keep your job too.

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 Realize that You’re Angry

 Many people get into trouble at work because they exhibit negative behavior and have no grasp that they’re angry. They walk around with a scowl and cause others to feel afraid or loath to have anything to do with them. Check your facial expressions and overall body language. Keep a mirror around so that you can get a glimpse of your mug from time to time to learn if your knitted brow and frown are signaling fury. Look down at your arms. Are they folded in a tight grip across your chest most of the time? Thrashing as if you’re about to strike a blow? How about your tone of voice—bellowing? And what about your words—peppered with insults? Sarcasm? You can broadcast anger in so many ways and be the last to realize it. This is not okay in a business situation. You need to know how you’re coming across and when something has triggered you to become angry. Ask your friends at work for feedback and to give you a sign when you look like you’re going to explode.

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 Identify the Problem

 So what is it? What pushed your button? Take a look at events and conversations immediately preceding the ignition of your bad mood for clues to the source of your ire. Many times there’s no guesswork involved. The problem is crystal clear. Other times, however, more subtle provocations may be involved and you will have to do a little detective work to figure out what’s bugging you. It’s critical to do this, though, because you can’t address, fix, or change a problem that you can’t identify. Take the time to do so.

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 What Are Your Alternatives?

 What can you do about the problem(s) you’ve identified? Often there are several possible solutions—even though there may be times when you have tunnel vision and insist that only one exists. A very common example is to feel absolutely certain that your boss is unreasonable and that the only thing that can be done is to go over his or her head to “the top”. Sometimes this is, indeed, necessary. Very often, however, you have not really tried to address the problem with your manager and don’t want to acknowledge his or her power by giving the satisfaction of discussing what’s on your mind. Instead, you want to pull a power play of your own and “show them who’s boss” to give yourself greater satisfaction. Instead, call upon members of your Success Entourage—those who mentor you and help you get ahead in your career—for input about other possible solutions. Use them to role-play discussing the problem with your manager. Offer solutions you think will fix the problem. Often those friends, associates and coaches who serve as Sounding Boards will help you to identify more adaptive ways of working the problem out and keep you from making matters worse with angry, misguided muscle-flexing.

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 Decide Whether You Want to Keep Your Job

 If you make the decision to give vent to your anger—to start cursing people out, throwing things, striking others—you are usually deciding that you want to leave your job. Few employers will have the tolerance for this behavior—nor should they. You are being paid to do a job, not to bring drama, antipathy and violence into the workplace. Thus, you have to decide whether you want to continue in your position and, if you do, rein in your frustration. To get a grip on yourself when you feel yourself becoming angry, get up from your seat and move around so that the frustration does not build. If you’re already standing and moving around, leave your office or the building altogether. Taking a short walk may help you shake some of that irritation. Slow yourself down. Take deep breaths, stop to get a drink of water, and generally give yourself internal instruction to relax. This will give you the time and ability to think more clearly. Speak slowly. Pay careful attention to your words and say nothing if all you can say is something negative. These strategies help you to put the brakes on anger that may be building so that you can remain in control before you say or do something that may lead to negative consequences. If you can’t get it together by yourself, contact your Employee Assistance Program or a therapist in the community to learn effective anger management techniques so that you can keep your emotions and behavior under control.

 Accept That It May Be Time to Go

 Sometimes the chemistry just is not good and you can’t find a satisfactory way to get along with your manager, a teammate, or some policy on your job. Of course you can embark on a campaign to force these things to change, such as when you are facing harassment or discrimination, for example. But most of the time the healthiest thing you can do for yourself is to leave. Rarely are we trapped with no other options. It may take time and some people have to start looking for a new job after they’re in a new position only a few days because they quickly realize that they’re going to be unhappy a great deal of the time and this is not the way they want to spend their lives. Remember, work is where you spend the majority of your day and it can’t be punctuated with anger and resentment 365 days a year without negatively affecting you and others. Something has to go and sometimes that should be you! Embark on an active job search so that you can get into a work environment you like better and that is less provocative for you and those around you. Sometimes the grass is greener elsewhere.

About the Author: 
Dr. E. Carol Webster is a clinical psychologist in private practice in Fort Lauderdale, FL and is author of 
Success Management: How to Get to the Top and Keep Your Sanity Once You Get There
and The Fear of Success: Stop It From Stopping You!

 

Ask Dr. Webster....

Dear Dr. Webster:

My mentors keep telling me that I have to follow-up after I meet people who are helpful to me in business but I can’t seem to find the time. Is this really that important?

-- Too Busy Trying To Make A Dollar

Dear Too Busy Trying To Make A Dollar: Enjoy the business today because you may not have much tomorrow. People like to be thanked for their efforts and, furthermore, it’s just good manners to do so. Why should they continue to extend themselves on your behalf if you can’t bother to find a moment to express your appreciation?

Now this doesn’t have to be elaborate. A simple note or phone call will do in many cases. But you must decide that their help is important enough for you to make time to say “thanks” in some way if you expect them to continue to look out for your business interests in the future.

Many people view networking as a disconnected series of contacts in which they get things from others. They don’t realize that often the true value of these contacts is in the stable, consistent relationships that are formed and nurtured over the years – not just one-shot deals that bring business your way. Of course, if this is all you wantcontinue the way you’re going. You may meet folks who help you once, maybe even twicebut don’t expect much more after that. It’s good manners and good business to show gratitude, so make the time to do so.

--Dr. Webster

 

Got a Question?

Ask Dr. Webster

Success Motivator

Jump at the sun, you may not land on the sun, but at least you’ll be off the ground.

-- Traditional

 

Success Tip

Motivate Yourself

"Motivation is “an inside job.” This means that employees should not have to be coddled or coerced into working hard and doing an excellent job. A valuable employee, the kind a company would work hard to hire and retain, is self-motivated.

Today’s employers are looking for employees who:

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Want to work;

bulletEnjoy what they do;
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Take pride in their company, their products, and their services;

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Care about their customers and their co-workers;

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Are the kind of team player others like to be around;

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Make work a better place by their good humor, dependability, integrity, and their ability to be a positive influence through their words and actions."

 From the book:
How to be the Person Successful Companies Fight to Keep

 by Connie Podesta
and Jean Gatz
Simon & Schuster, New York, 1997
 

Missed An Issue?
Here's another chance to read up on topics of interest:
ISSUE FEATURE ARTICLE
February 2004 Another Valentine's Day Alone?
Organize Some Fun!
January 2004 Successful New Year's Resolutions
December 2003 Holiday Blues
November 2003 Prepare For The Impact of Success on Your Personal Life
October 2003 Loss of Job Security Can Mean Loss of Emotional Security Too
September 2003 Personal Problems Plummet Job Performance
August 2003 Procrastination Paints Poor Picture of You
July 2003 Fear of Rejection Ruins Rainmaking
June 2003 Summer is Great Time for Power Couples to Recharge and Reconnect
May 2003 Is Your Mate Ready For Your Success?
April 2003 Stress of War Can Depress You
March 2003 Is Fear Holding You Back?

Success!Ezine
E. Carol Webster, Ph.D.
Clinical Psychology
DrCarolWebster.com
954.797.9766
SuccessEzine@DrCarolWebster.com

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