Success!Ezine
Volume 5 Issue 1 -- January 2007
DrCarolWebster.com
Copyright 2006   All Rights Reserved

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E. Carol Webster, Ph.D. is a clinical psychologist in consulting practice in Fort Lauderdale, FL providing professional development consultation, private practice development and promotion, media psychology and author consultation, as well as cultural competency consultation for clinicians in need of case review. Feel free to call or e-mail for more information.

Leading During Times of Crisis

E. Carol Webster, Ph.D. 
Copyright ©  2006

Just when life is sailing along and things couldn’t be better, a devastating crisis can befall your company – taking the wind out of your sail and leaving you and your staff filled with high anxiety and stress. Tragic natural disasters or devastating blows to the reputation of your organization can occur and will require all of your energy and focus. You have a crisis management plan in place and are prepared to help your company and staff through the trials and tribulations, but what about you? How do you continue to hold your head high and lead with confidence and authority?

 Though it’s all very overwhelming, take the crisis day by day. Naturally, leaders are accustomed to thinking ahead and being prepared for the future. And you still will do that, but try to deal with each day’s headaches as they come to you and pat yourself on the back for having survived another one as each day is done. Unfortunately, more troubles wait for you tomorrow. This is to be expected in the face of a crisis. But take it in little chunks and you’ll be surprised at how well you’re able to cope.

 This is not a time to get sidetracked by less pressing crises and problems. Let your staff handle those. Keep your focus on the big stuff that only you can manage and that requires your personal time and attention. Yes, you may feel that the other things are important too, but there’s only so much of you to go around and you have to preserve your talents and abilities for the critical issues. You’ve surrounded yourself with the best people, so now rely upon them to act in your stead and to competently and responsibly manage all the tasks you must delegate. Even though not technically “in their job description”, trust your delegates to come through for you and the company. Trust them to keep the organization running while you deal with the thorny challenges that come with all crises and traumas.

 Even though you may not feel it, force yourself to think positively and to expect positive outcomes. Negative thoughts, self-doubts, and self-flagellations will guarantee self-sabotaging behaviors and this is no time for that. Yes, it will feel superficial – as if you’re filling your head with self-talk that you really don’t believe, but that’s where you must start. This doesn’t mean you’re in denial and don’t realize what a mess you’ve got on your hands – it’s just that you have confidence in yourself and expect that you and your staff will take care of whatever crops up next.

 It can be tough to lead during times of crisis and that’s why you need all of your strength to do so. Treat yourself well. Take care of yourself so that you have the physical and emotional stamina to see your organization through the rough times ahead.  Expand your Success Entourage to include experts in crisis management to help you run the gauntlet so that you’re not going it alone in a situation that you don’t normally deal with everyday. Having this additional expertise onboard, even if confidentially and/or at your own expense, will increase the likelihood that you’ll get through this very awful time with the solid track record of success that you’re accustomed to.

Ask Dr. Webster...

Dear Dr. Webster: I’ve given business to a subcontractor for many years and helped his career a lot. We became good friends. But recently he hired an office manager who keeps trying to double the fees he charges me. I told this manager to bug off and tried to talk to my friend about these fees but he keeps blaming the manager. He’s a great worker and I want to keep working with him, but I feel he ought to be setting this manager straight or else come clean with me. What do you think?

--Upset By Ungrateful Friend

Dear Upset By Ungrateful Friend:  You’re exactly right. Your friend/subcontractor is copping out by blaming the manager because, ultimately, it’s his business. If he wants you to pay double the fees he usually gets from you then he needs to own up to this. It’s understandable that you feel he is ungrateful and should show appreciation for the years of business you’ve given him and the other ways you’ve apparently helped his career. Colleagues in referral relationships typically do feel some sense of loyalty and appreciation and show this by providing value-added goods or services and/or by offering better rates. It's fine to let your friend know this.

But, business is business, and your friend is right to get a manager to raise and collect higher fees if he feels this is in his business’ best interests. This also is a good idea if many of his business relationships have developed into “friendships” and he no longer feels comfortable negotiating matters, like raising his fees. He should, however, acknowledge that he feels he is at a point in his career where he needs to charge more so that you have the opportunity to let him know how you feel about the increase and about having to deal with a stranger when the two of you have such a longstanding relationship.

Whether you feel his work is worth double fees and whether you intend to pay them is quite another matter, however. You have value too, and if this subcontractor insists upon the increase and is willing to risk having no fees versus his old fee or whatever compromise you might find agreeable, then more power to him. No subcontractor is indispensable – and though you may miss the close working relationship -- you have to consider your best business interests also. If it does not truly benefit you to pay these higher rates, show him the door and find a new associate who will value the enrichment that the business relationship with you provides.

 --Dr. Webster

Got a Question?

Ask Dr. Webster

Success Motivator

If you can come through the snow and the rain and the sleet, you know you can make it easily when the sun is out and everything is all right.

 -- Malcolm X

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Success!Ezine
E. Carol Webster, Ph.D.
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DrCarolWebster.com
954.797.9766
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