At times, things will make you
angry at work. Bosses may go on power trips and colleagues will be
annoying. Your reaction is important. If your first inclination is to
rant and rave or to throw the nearest paperweight, you’ve got to get a
grip.
Giving vent to your anger at work
is inappropriate. Period.
Learn how to practice effective anger management
techniques so that you can maintain your composure, solve the problems
that cause you frustration, and keep your job too.
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Realize
that You’re Angry |
Many people get into
trouble at work because they exhibit negative behavior and have no grasp
that they’re angry. They walk around with a scowl and cause others to
feel afraid or loath to have anything to do with them. Check your facial
expressions and overall body language. Keep a mirror around so that you
can get a glimpse of your mug from time to time to learn if your knitted
brow and frown are signaling fury. Look down at your arms. Are they
folded in a tight grip across your chest most of the time? Thrashing as
if you’re about to strike a blow? How about your tone of
voice—bellowing? And what about your words—peppered with insults?
Sarcasm? You can broadcast anger in so many ways and be the last to
realize it. This is not okay in a business situation. You need to know
how you’re coming across and when something has triggered you to become
angry. Ask your friends at work for feedback and to give you a sign when
you look like you’re going to explode.
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Identify
the Problem |
So what is it? What
pushed your button? Take a look at events and conversations immediately
preceding the ignition of your bad mood for clues to the source of your
ire. Many times there’s no guesswork involved. The problem is crystal
clear. Other times, however, more subtle provocations may be involved
and you will have to do a little detective work to figure out what’s
bugging you. It’s critical to do this, though, because you can’t
address, fix, or change a problem that you can’t identify. Take the time
to do so.
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What
Are Your Alternatives? |
What can you do about
the problem(s) you’ve identified? Often there are several possible
solutions—even though there may be times when you have tunnel vision and
insist that only one exists. A very common example is to feel absolutely
certain that your boss is unreasonable and that the only thing that can
be done is to go over his or her head to “the top”. Sometimes this is,
indeed, necessary. Very often, however, you have not really tried to
address the problem with your manager and don’t want to acknowledge his
or her power by giving the satisfaction of discussing what’s on your
mind. Instead, you want to pull a power play of your own and “show them
who’s boss” to give yourself greater satisfaction. Instead, call upon
members of your Success Entourage—those who mentor you and help you get
ahead in your career—for input about other possible solutions. Use them
to role-play discussing the problem with your manager. Offer solutions
you think will fix the problem. Often those friends, associates and
coaches who serve as Sounding Boards will help you to identify more
adaptive ways of working the problem out and keep you from making
matters worse with angry, misguided muscle-flexing.
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Decide
Whether You Want to Keep Your Job |
If you make the
decision to give vent to your anger—to start cursing people out,
throwing things, striking others—you are usually deciding that you want
to leave your job. Few employers will have the tolerance for this
behavior—nor should they. You are being paid to do a job, not to bring
drama, antipathy and violence into the workplace. Thus, you have to
decide whether you want to continue in your position and, if you do,
rein in your frustration. To get a grip on yourself when you feel
yourself becoming angry, get up from your seat and move around so that
the frustration does not build. If you’re already standing and moving
around, leave your office or the building altogether. Taking a short
walk may help you shake some of that irritation. Slow yourself down.
Take deep breaths, stop to get a drink of water, and generally give
yourself internal instruction to relax. This will give you the time and
ability to think more clearly. Speak slowly. Pay careful attention to
your words and say nothing if all you can say is something negative.
These strategies help you to put the brakes on anger that may be
building so that you can remain in control before you say or do
something that may lead to negative consequences. If you can’t get it
together by yourself, contact your Employee Assistance Program or a
therapist in the community to learn effective anger management
techniques so that you can keep your emotions and behavior under
control.
Accept
That It May Be Time to Go
Sometimes the chemistry just is not good and you can’t find a
satisfactory way to get along with your manager, a teammate, or some
policy on your job. Of course you can embark on a campaign to force
these things to change, such as when you are facing harassment or
discrimination, for example. But most of the time the healthiest thing
you can do for yourself is to leave. Rarely are we trapped with no other
options. It may take time and some people have to start looking for a
new job after they’re in a new position only a few days because they
quickly realize that they’re going to be unhappy a great deal of the
time and this is not the way they want to spend their lives. Remember,
work is where you spend the majority of your day and it can’t be
punctuated with anger and resentment 365 days a year without negatively
affecting you and others. Something has to go and sometimes that should
be you! Embark on an active job search so that you can get into a work
environment you like better and that is less provocative for you and
those around you. Sometimes the grass is greener elsewhere.